Returns & Exchanges

The Academy Museum Store is committed to your satisfaction and accepts returns within 30 days of purchase for a full refund or exchange. Items must be in their original, unused condition and accompanied by the original receipt or packing slip.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or visit our physical store location with your order number to begin the return authorization process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and protective wrapping is included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned merchandise, we will process your refund to the original payment method or ship your requested exchange within 5-7 business days.